Privacy Policy

Introduction

raveniqastro is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect your information when you use our savings strategies platform and educational services.

We operate in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your privacy rights are important to us, and we want you to understand exactly how your information is handled.

Information We Collect

We collect different types of information to provide you with our financial education services and improve your learning experience.

How We Use Your Information

Your personal data helps us deliver personalised financial education and improve our services. We use your information for specific, legitimate purposes that benefit your learning experience.

• Providing access to our savings strategies courses and educational materials
• Personalising your learning experience based on your progress and interests
• Sending you course updates, educational newsletters, and relevant financial insights
• Responding to your inquiries and providing customer support
• Improving our platform functionality and developing new educational content
• Ensuring platform security and preventing unauthorised access
• Meeting our legal obligations and regulatory requirements

Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. We rely on several legal bases depending on the specific processing activity.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we may share your data with trusted partners who help us deliver our services, always under strict confidentiality agreements.

Service Providers

We work with carefully selected third parties who provide essential services like cloud hosting, email delivery, payment processing, and analytics. These providers only access the minimum data necessary to perform their specific functions.

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority. This includes cooperating with law enforcement agencies or responding to legitimate legal requests.

Your Privacy Rights

Under UK data protection law, you have several important rights regarding your personal information. You can exercise these rights at any time by contacting us.

Data Security

We take data security seriously and implement multiple layers of protection to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

Our platform uses industry-standard encryption for data transmission and storage. We regularly update our security systems and conduct vulnerability assessments to maintain robust protection against emerging threats.

Access Controls

Only authorised personnel can access your personal data, and they're bound by strict confidentiality agreements. We use role-based access controls and monitor all data access activities.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

• Account information: Retained while your account remains active, plus 3 years after closure
• Course progress data: Kept for 5 years to support ongoing learning and certification
• Communication records: Maintained for 2 years for customer service purposes
• Marketing data: Deleted immediately upon withdrawal of consent

After retention periods expire, we securely delete or anonymise your data. Some information may be retained longer if required by law or for legitimate business purposes like fraud prevention.

International Data Transfers

While we primarily store your data within the UK and European Economic Area, some of our service providers may process data outside these regions. When this occurs, we ensure appropriate safeguards are in place.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. You can control cookie settings through your browser preferences.

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled. They enable core features like secure login and session management.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site, helping us improve content and user experience. This data is anonymised and used only for statistical purposes.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of any significant changes through email or prominent website notices.

Minor updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.